Terms of service

Terms of Service

Last updated: July 2026

Welcome to Serenova Tech. These Terms of Service outline the rules and conditions for using our website and purchasing products from us.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Serenova Tech

Serenova Tech is an independent online store focused on providing products designed to support a more comfortable and relaxing lifestyle.

We are committed to providing accurate information, reliable service, and a positive customer experience.

2. Using Our Website

When using our website, you agree that you will:

  • Provide accurate and complete information when placing an order.

  • Use the website only for lawful purposes.

  • Not attempt to interfere with the security, functionality, or operation of the website.

We reserve the right to refuse service, terminate accounts, or cancel orders where we believe there is a violation of these terms or misuse of our services.

3. Products and Availability

We aim to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate.

However:

  • Product colours may vary slightly depending on your device screen settings.

  • We cannot guarantee that all products will always be available.

  • We reserve the right to update, modify, or discontinue products at any time without notice.

4. Orders and Payments

When you place an order with Serenova Tech, you agree that:

  • All information provided during checkout is accurate.

  • You are authorised to use the payment method provided.

  • You are responsible for reviewing your order before completing your purchase.

Once your order has been successfully placed, you will receive an order confirmation.

We reserve the right to cancel or refuse any order where:

  • Payment cannot be verified.

  • The product is unavailable.

  • There is an error in pricing or product information.

  • Fraudulent activity is suspected.

5. Shipping and Delivery

Delivery times may vary depending on your location, shipping method, and external factors outside our control.

Serenova Tech is not responsible for delays caused by:

  • Shipping carriers.

  • Customs processes.

  • Weather conditions.

  • Other circumstances outside our reasonable control.

We will always aim to provide accurate delivery estimates and support customers with any delivery issues.

6. Refunds and Returns

Our Refund & Returns Policy explains when refunds, replacements, and returns are available.

Please review our Refund & Returns Policy before making a purchase.

7. Product Use

Our products are designed to support relaxation and comfort. They are not intended to diagnose, treat, cure, or prevent any medical condition.

Customers are responsible for using products safely and following any provided instructions.

8. Intellectual Property

All content on this website, including:

  • Logos.

  • Branding.

  • Images.

  • Text.

  • Graphics.

is owned by or licensed to Serenova Tech and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

To the fullest extent permitted by law, Serenova Tech shall not be responsible for any indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms affects your legal rights as a consumer.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with the revised date.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact us through the contact information available on our website.

Thank you for supporting Serenova Tech.