Refund & Returns Policy

Last updated: July 2026

At Serenova Tech, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us at serenovadrift@gmail.com within 14 days of delivery.

To help us resolve your claim as quickly as possible, please include:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the damage, defect, or incorrect item.

Once your claim has been reviewed and approved, we will offer either:

• A free replacement, or

• A full refund to your original payment method.

Change of Mind

We do not offer refunds or returns for change of mind once an order has been processed and shipped.

Please ensure you have carefully reviewed your order before completing your purchase.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed for fulfilment. Once an order has been shipped, it cannot be cancelled.

Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method used at checkout.

• Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Lost or Delayed Orders

If your order appears to be significantly delayed or has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier and our fulfilment partners to investigate the issue and provide an appropriate solution.

Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with an order, please contact us using the contact details provided on our website. Please include your order number in all correspondence to help us assist you more quickly.